Thank you for visiting this website of Linde Material Handling GmbH. Personal data is only collected on this website to the extent that is technically necessary. The following information explains how we collect, process and use your personal data and for what purpose.

1. Data collection and processing

When you access this website, we collect and temporarily save general technical information, such as the IP address of your computer, the website from which you visited our website, and the time and duration of your visit. We anonymise and statistically analyse this information and use it exclusively to improve the appeal, content and functionality of our website.

2. Personal data

Additional personal data, such as your email address, name and address, are only collected if you provide them voluntarily, e.g. when using our contact form to send an enquiry or when registering for our extranet. You provide this data on an explicitly voluntary basis and with your consent. We use your personal data solely for the purpose for which you provided it to us, e.g. for the purpose of corresponding with you about your enquiry or processing a contract. Your enquiries may also be forwarded to our importers and authorised dealers. Your data will not be used for other purposes without your express consent. Of course you may withdraw your consent for the future at any time. To do so, please send a short email to: info@linde-mh.de

3. Job applications

If you apply for a job at one of our companies electronically, your data will be treated confidentially and used solely to process your application. The transmit of data are encrypted.

4. Forwarding of data

Your data will not be transmitted to third parties unless we are legally obliged to do so. Where external service providers have access to your personal data, we have put legal, technical and organisational measures in place and carry out regular checks to ensure that the external service providers comply with the provisions of data protection law.

5. Cookies

We use cookies on our website. All information about our cookies can be found here. You can change your cookie settings here .

6. E-Tracker

On our website, we use the services of etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg, to analyze usage data. We do not use cookies for web analysis with etracker.

The collection and processing of data is based on the legal provisions of Art. 6 Para. 1 lit. f (legitimate interest) GDPR. Our interest in terms of the DSGVO is the optimization of our online offer and our web presence. As the privacy of our visitors is important to us, the data that may allow a reference to an individual person, such as the IP address, registration or device IDs, are anonymized or pseudonymized as soon as possible. No other use, combination with other data or transfer to third parties will take place.

The data generated with etracker is processed and stored by etracker on behalf of the provider of this website exclusively in Germany and is therefore subject to the strict German and European data protection laws and standards. etracker has been independently tested, certified and awarded the ePrivacyseal data protection seal of approval.

You can object to the above-mentioned data processing at any time and unsubscribe from etracker's data collection here.

Further information on data protection at etracker can be found here.

7. Google Products

Google Analytics 4

We use Google Analytics 4 on this website. This is a web analytics service from Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”).

We use Google Analytics 4 to allow us to analyse and regularly improve use of our website. By evaluating the statistics, we can continuously improve our content and make our website even more interesting for you.

Google Analytics 4 uses “cookies”. These are text files that are saved on your computer and enable analysis of your use of our website.

Information about your use of the website, which is obtained using cookies, is regularly transmitted to Google servers and stored by Google. Further transmission to Google LLC servers in the USA and storage there is not excluded.

When using Google Analytics 4, the IP address transmitted by your device when you use the website is only collected and processed by default and automatically in an anonymous manner, meaning that the collected information cannot be directly linked to a particular person. This automatic anonymisation is carried out by Google truncating the IP address transmitted by your device to remove the last digits within European Union (EU) Member States or other signatories of the Agreement on the European Economic Area (EEA).

We have obtained your consent to process your data in accordance with Art. 6(1)(1)(a) GDPR. Your consent also includes the transfer of the data to the USA with the risk of data being accessed by authorities.

Google evaluates the information on user behaviour on our website for us, creates reports on this and uses the data to provide us as a website operator with further services related to website and Internet use.

When using Google Analytics 4, the IP address that is transmitted by your browser and truncated will not be combined with other data stored by Google.

If you do not want cookies to be stored (or want Google Analytics 4 to be deactivated), you can make this setting at any time here via our cookie consent tool.

You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website. Simply download and install the browser add-on available via the following link: https://tools.google.com/dlpage/gaoptout?hl=en. This also means that the IP address will no longer be recorded. By doing this, you will also prevent Google Analytics 4 from processing your data.

As an extension to Google Analytics 4, the “UserIDs” function may be used on this website. If you have consented to the use of Google Analytics 4 in accordance with Art. 6(1)(a) GDPR, have set up an account on this website and log in using this account on various devices, your activities, including conversions, can be analysed across devices.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection on the basis of an adequacy decision from the European Commission.

As an extension to Google Analytics 4, Google Signals may be used on this website to generate cross-device reports.

The following data is collected by default for this purpose:

• Town/city
• Latitude (of the town/city)
• Longitude (of the town/city)
• Minor version of the browser
• User-agent string of the browser
• Device brand
• Device model
• Device name
• Minor version of the operating system
• Minor version of the platform
• Screen resolution

If you have activated personalised ads and linked your devices to your Google account, Google may, subject to your consent to the use of Google Analytics 4 in accordance with Art. 6(1)(a) GDPR, analyse your usage behaviour across devices and create database models, including for cross-device conversions. We do not receive any personal data from Google, only statistics. If you want to stop cross-device analysis, you can disable the “Personalised ads” function in your Google account settings. To do this, follow the instructions on this page:
https://support.google.com/ads/answer/2662922?hl=en
You can find more information about Google Signals via the following link:
https://support.google.com/analytics/answer/7532985?hl=en

We may also use the “Demographics” function of Google Analytics 4 on our website. Demographic data is specific information about groups of people.

This function allows reports to be created that contain information about the age, gender and interests (known as demographics) of the users of our site. The data comes from interest-based advertising from Google, the Google Display Network and third-party visitor data. You can deactivate this function at any time via the ad settings in your Google account. However, it is also possible to deactivate Google Analytics 4 as described above. Simply download and install the browser add-on available via the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

You will find additional information here:

Relating to the terms: use: https://www.google.com/analytics/terms/de.html.

The Google privacy policy: https://privacy.google.com/businesses/compliance/#!#gdpr

Relating to Google (Universal) Analytics: https://support.google.com/analytics/answer/3379636?hl=en

Google Tag Manager

Google Tag Manager enables website tags to be managed via an interface. It implements tags only, but no cookies are set and no Personal Data is collected. Google Tag Manager may trigger other tags that may collect data where required, whereas we do not access this data via Google Tag Manager. Please find further information about Google Tag Manager at the following link: https://www.google.co.uk/analytics/tag-manager/use-policy/

Google Ads Conversion

By using Google Ads Conversion, we may place ads regarding our services on external websites. By doing so, we can determine in relation to the data of the advertising campaigns how successful the individual advertising measures are. The above-mentioned targeting measure is carried out based on Art. 6 para. 1 lit f) GDPR, stating a legitimate interest. Our interest is targeted advertising, so you receive adverts that may be of interest to you.

The advertising materials are delivered by Google via so-called “Ad Servers”. For this purpose, we use ad server cookies, through which certain parameters for measuring success, such as the insertion of ads or clicks by users, can be measured. If you access our website via a Google ad, Google Adwords stores a cookie on your device. These cookies are not intended to identify you individually and usually expire after 30 days. For this cookie, the unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions) and opt-out information (mark that the user no longer wishes to be addressed) are usually stored as analysis values.

As we have no influence on the extent and the further use of the data which are raised using this tool by Google please find further information on https://policies.google.com/privacy

You can disable the use of cookies by Google by accessing the page for deactivating Google advertising. You can also disable conversion tracking cookies by setting your browser to block cookies from the domain "googleadservices.com". However, we should point out that if you do this, you may not be able to use all the functions of this website thus.

Google Data Studio

We use the visualization tool Google Data Studio for visualizing our web analysis data. The visualization is done in so-called "dashboards". No cookies are set, and no personal data is collected. The web tool Google Data Studio is started via the web and requires no local application.

Further information about Google Data Studio can be found at: support.google.com/datastudio/answer/6283323

8. trengo

Omni-channel communication platform (management of contact requests and communication)

Service provider: Trengo B.V., Burgemeester Reigerstraat 89, 3581 KP Utrecht, Netherlands

Legal basis: Consent (Art. 6 para. 1 sentence 1 lit. a) GDPR)

Website: https://trengo.com/

Privacy Policy: https://trengo.com/privacy-statement

Data processing agreement: Provided by the service provider

Further information:https://trengo.com/gdpr

9. Live Chat

For providing support to the customer, we implemented a live chat functionality, provided by “Kommunicate” a product from Applozic Inc., located at Stanford Financial Square, 2600 El Camino Real, Suite 415, Palo Alto, CA 94306 United States. When using the chatbot, the following Personal Data is processed:

Contact Information, the extent of which is determined and controlled by the Customer in its sole discretion, and other Personal Data such as navigational data (including website usage information), email data, system usage data, application integration data, and other electronic data submitted, stored, sent, or received by end users via the Subscription Service.

The legal basis for using the chatbot is Art. 6 sec 1 lit. a.) GDPR.

Applozic’s privacy policy can be found at https://www.kommunicate.io/privacy-policy where you are able to opt-out from the processing of Personal Data as well as exercising your rights.

10. CCM 19

On our website, we use the consent management tool CCM19, a service from Papoo Software & Media GmbH, Auguststr. 4, 53229 Bonn, Germany (“CCM 19”). The tool allows you to save your preference for the use of cookies on this site. The data is processed for the purpose of obtaining and documenting the necessary consents for data processing.

Cookies may be used for this purpose. During this process, among other things the following information will be collected and sent to CCM19 (server located in Germany): date and time the page was accessed, a random ID, consent status. You can find out more about data processing by CCM19 at: https://www.ccm19.de/en/privacyclarification.html.

We do not process the data ourselves, the data is saved as a log file. The log files of website visitors are only accessed following prior agreement and with the consent of the user. This data is not passed on to other third parties.

The data is processed in order to meet a legal obligation on the basis of Article 6(1)(c) GDPR.

11. Secure data transfer

We have taken extensive technical and operational security precautions to ensure that the personal data we store is protected against unauthorised access and misuse. Our security precautions are reviewed regularly and adapted in line with the latest technologies.

12. Your rights

Transparency is very important to us. In accordance with our legal obligation, we will be happy to inform you whether we have stored your personal data – and if so, what personal data. If you wish to receive this information, please send us a written request. As stipulated in the German Data Protection Act (BDSG), you can, if applicable, demand that this data be corrected, blocked or deleted, provided this is permitted under the statutory record retention requirements.

We will also be happy to provide you with our public list of procedures, which contains the information required by section 4g (2) in conjunction with section 4e BDSG. If you wish to receive this list, please contact: dataprotection@kiongroup.com

If you have any questions about the processing of your personal data, you can also contact our Group data protection officer, who is available if you require information or have any suggestions or complaints.

13. Job Applications

When applying for a job through our website, your personal data, such as your contact details (surname, first name, address, phone number and email address) as well the data from the application documentation submitted by you (cover letter, CV and references) are processed. Your data will be processed with utmost confidentiality and will exclusively be used for the application and recruitment process. The data transfer takes place in an encrypted form.

You have the opportunity to revoke your application and have all your personal data deleted at any time. In this case, your data will be deleted and your application removed from the application process.

14. Contact details for the data protection officer

Private and confidential
Norbert Moeren
KION GROUP AG
Thea-Rasche-Strasse 8
60549 Frankfurt am Main
Email: dataprotection@kiongroup.com